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Shipping Policy

At Pukhovking, we strive to provide our customers with a smooth and efficient shopping experience. Our shipping policy is designed to offer transparency regarding order processing, delivery timelines, and shipping fees. Please review the following details for a clear understanding of how we handle orders and shipments.

Order Processing Time

We aim to process all orders as quickly as possible to ensure timely delivery. Orders will be processed within 1 to 3 business days after payment confirmation. This includes verifying your order details, preparing the items for shipment, and preparing them for dispatch.

Shipping Countries and Estimated Delivery Times

Currently, we only offer shipping to the United States. We are focused on providing a reliable and fast shipping experience to our U.S.-based customers.

  • Estimated Delivery Time: Once your order has been processed, the estimated delivery time is between 5 to 7 business days.

  • We strive to meet these delivery windows and ensure that your order arrives in the quickest time possible.

Shipping Fees

Our shipping fee structure is designed to be fair and affordable for all customers:

  • Orders between $0.01 - $29.99: The shipping fee is $3.99.

  • Orders of $30 and above: Free shipping is offered.

We want to make sure you get the best value for your purchase. With free shipping on orders over $30, we hope to make your shopping experience even more satisfying.

Order Tracking and Delivery Updates

After your order has been dispatched, you will receive a tracking number via email to monitor your shipment. You can track your order’s progress from our courier’s website for real-time updates. We aim to provide accurate tracking information, so you can always know where your order is.

If for any reason there is a delay or issue with your order, please don’t hesitate to contact our customer support team. We’re here to help you resolve any shipping concerns.

Additional Shipping Notes

  • International Shipping: Currently, we only ship within the United States. We do not offer international shipping at this time.

  • Shipping Carrier: We use trusted shipping carriers to ensure safe and timely delivery of your orders. The carrier may vary depending on the shipping destination.

  • Shipping Delays: While we do our best to ensure your orders are delivered promptly, external factors like weather, holidays, and high shipping demand during peak seasons may cause delays. We appreciate your understanding in these circumstances.

Customer Service Support

If you have any questions about shipping, tracking, or delivery times, please feel free to contact us. Our customer support team is available to assist you with any shipping-related inquiries. Reach us via email at service@pukhovking.store or by phone at +1 (323) 722-1776.

Return and Refund Policy

If you are not satisfied with your order, please refer to our Return and Refund Policy. We offer a hassle-free return process within 30 days of receiving your order. Our goal is to make sure you are fully satisfied with your purchase.