FAQ

At pukhovking, we want your shopping experience to be as smooth and enjoyable as possible. Below, you’ll find answers to some of the most common questions we receive. If you don’t see the answer to your question here, please feel free to reach out to us directly!

1. What types of plants do you sell?

We specialize in a wide variety of indoor plants and succulents. Our selection includes low-maintenance options like succulents and cacti, as well as tropical plants, air-purifying plants, and decorative indoor plants. Whether you’re a beginner or an experienced plant enthusiast, we have something for everyone.

2. Do you offer international shipping?

Currently, we only offer domestic shipping within the United States. We are not able to process international orders at this time. We apologize for any inconvenience this may cause and hope to expand our shipping options in the future.

3. How can I track my order?

Once your order has been processed and shipped, we will send you a tracking number via email. You can use this number to track your order through the carrier’s website. If you have any issues with tracking, feel free to contact us, and we will assist you in locating your order.

4. What is your return policy?

We offer a 30-day return policy for most of our products. If you are not satisfied with your purchase or if the plant arrives damaged, please contact us within 30 days of receiving your order. We will be happy to provide a return or exchange. Please note that the plant should be in its original condition for a full refund or exchange.

5. How do I care for my plants?

Plant care can vary depending on the type of plant you purchase. However, most of our plants thrive in indirect sunlight and should be watered when the soil feels dry to the touch. We include care instructions with each plant to help guide you in keeping your new plant healthy. For more specific advice, don’t hesitate to reach out to our team, and we’ll be happy to provide further guidance.

6. Do you offer plant care accessories?

Yes, we offer a selection of plant care accessories such as pots, soil, and fertilizers. These accessories are carefully selected to complement our plants and help you care for them properly. You can find these accessories in the same section of our store where we sell our plants.

7. How are the plants packaged for shipping?

We take great care in packaging our plants to ensure they arrive in excellent condition. Each plant is carefully wrapped in protective materials to prevent damage during transit. We also use sturdy boxes to keep your plants safe and secure. However, in the unlikely event that your plant arrives damaged, please contact us immediately, and we will resolve the issue.

8. Can I purchase plants as a gift?

Yes! Plants make wonderful gifts, and we can help you choose the perfect one for any occasion. If you are sending a plant as a gift, please let us know, and we can include a special note with your order. If you need assistance selecting the right plant for a gift, feel free to contact us for suggestions.

9. How do I contact customer support?

If you have any questions or issues, please don’t hesitate to contact our customer support team. You can reach us via email at service@pukhovking.store, or call us at +1 (323) 722-1776. We are here to help and will do our best to assist you promptly.

10. How do I contact customer support?

11. Do you offer plant care consultations?

Yes, we offer plant care consultations to help you with any questions or concerns you may have about your plants. If you are unsure about how to care for your plant or need advice on a specific issue, don’t hesitate to reach out to our team. We are happy to provide expert advice and ensure your plants thrive.

12. Are your plants safe for pets?

We understand that many of our customers have pets, and we want to make sure that your plants are safe for them. While most of our plants are non-toxic to pets, some plants may be harmful if ingested. We recommend researching the specific plant species or contacting us to confirm whether the plant you are interested in is safe for your pets.

13. How do I know if a plant is in stock?

Our website is updated regularly, and we make sure that the stock availability for each plant is accurate. If a plant is out of stock, it will be marked as unavailable on our website. If you’re interested in a particular plant that is currently out of stock, feel free to sign up for an email notification, and we will notify you when the plant becomes available again.

14. Can I modify or cancel my order after it has been placed?

Once your order has been placed, we begin processing it as soon as possible to ensure quick shipping. Unfortunately, we cannot modify or cancel orders after they have been confirmed. However, if there is an issue with your order, please contact us as soon as possible, and we will try to help resolve the situation.

15. Do you offer bulk or wholesale orders?

Yes, we offer bulk orders for businesses, events, or large projects. If you are interested in purchasing a large quantity of plants for your business or event, please contact us directly for special pricing and arrangements. We’ll be happy to assist you with your wholesale needs.