Return & Refund Policy

At Pukhovking, we prioritize customer satisfaction, and we are committed to making your shopping experience as seamless and enjoyable as possible. Our return and refund policy is designed with your peace of mind in mind. If, for any reason, you are not satisfied with your purchase, we have made the return process simple, clear, and hassle-free. Below, we’ve outlined the specifics of our return and refund policy to ensure you have all the information you need to shop with confidence.

No-Fee Returns & Exchanges

We understand how important it is for you to feel confident when making a purchase, which is why we offer a no-fee return and exchange policy. If for any reason you are not fully satisfied with your purchase, you can return or exchange the items without any additional fees. This is our way of ensuring that your shopping experience is free of worries and that you can shop with ease.

30-Day Free Return & Exchange Window

We offer a 30-day return and exchange policy for all products purchased from Pukhovking. If, within 30 days of receiving your order, you feel that the product does not meet your expectations, or if you simply changed your mind, we will happily accept returns or exchanges. This ensures that you have enough time to thoroughly inspect and try out the product before deciding if it's right for you.

Return Shipping Costs

When you return a product, please note that the customer is responsible for the return shipping costs unless the return is due to an error on our part (such as receiving a damaged or incorrect item). In cases of defective or incorrect products, we will cover the cost of the return shipping and take full responsibility for resolving the issue.

If you are returning an item because you no longer need it or changed your mind, please be aware that the cost of return shipping will be your responsibility. However, we strive to keep the return process as affordable as possible by providing you with clear instructions and options for the return shipping.

Return Process

To ensure a smooth and efficient return process, please follow these steps:

1. Contact Customer Support: Before returning any item, please reach out to our customer support team at service@pukhovking.store or call us at +1 (323) 722-1776. We will provide you with a return authorization number and assist you with the return process.

2. Prepare Your Return: Pack the item securely in its original packaging, ensuring that it is in new, unused, and undamaged condition. Be sure to include all accessories and documentation that came with the product. If the product is not in its original, unused condition, it may not be eligible for a full refund or exchange.

3. Ship the Item Back: Use a reliable shipping carrier that provides tracking. We highly recommend using a trackable service to ensure that your return is received and processed smoothly. Keep the shipping receipt and tracking number for your records.

4. Refund or Exchange: Once we receive the returned item, our team will inspect it and process your refund or exchange accordingly. Refunds will be issued to the original payment method, and exchanges will be processed according to your preference.

Refund Process

Once we receive and inspect the returned item, we will process your refund. You can expect to see the refund issued to your original payment method within 5-7 business days after approval. A confirmation email will be sent to you once the refund has been processed.

Exchanges

If you prefer to exchange a product rather than return it, please let us know during the return process. We will ensure that the exchange is processed efficiently once we receive the returned item. If there is a price difference between the items, we will either charge or refund the difference, depending on the new product’s price.

Contact Information for Returns & Customer Support

If you need assistance with a return or exchange, or if you have any questions about our return and refund policy, please feel free to reach out to our customer support team. We are here to assist you and make the process as smooth as possible. You can contact us through the following methods:

• Email: service@pukhovking.store

• Phone: +1 (323) 722-1776

• Address: 2134 Montebello Town Center, Montebello, CA 90640, USA

Our customer service team is available to help with any inquiries and to guide you through the return process.

Final Notes

At Pukhovking, we are committed to providing high-quality products and ensuring that you have a hassle-free shopping experience. If for any reason you are not fully satisfied with your purchase, our easy and straightforward return and refund policy ensures that we address your concerns promptly. We believe that shopping should be stress-free, and we are here to assist you every step of the way.

We appreciate your trust in us and thank you for choosing Pukhovking for your purchase. Your satisfaction is our top priority!